Return, Exchanges & Shipping Policies

We want you to be confident in your new purchase. Winnie's Boutique, LLC will accept returns within 14 days of purchase. Items accepted for returns and exchanges must be unworn, not washed, unaltered and have tags attached. Items not eligible for refunds or exchange are:
  • jewelry
  • personalized items
  • undergarments
  • bodysuits and swimwear
  • sale items
  • gift cards
  • home goods
Winnie's Boutique, LLC reserves the right to refuse a refund or exchange based on the time frame and condition of the item being returned.

Instructions for Returns

  1. We want you to be happy with all of  your purchases with Winnie's Boutique, however if for some reason your would like to return your item please contact us at service@winniesboutique.com. If items are eligible for return you will receive a return authorization number, RA. All orders must be mailed back with an RA number. 
  2. Include a copy of your receipt, RA number as well as your returned item in your package.
  3. All return shipping costs are the responsibility of the customer. Winnie's Boutique, LLC is not responsible for any lost or damaged items or packages in transit to return.
  4. Any returns received that are damaged, or do not include an RA number will be returned to sender at the cost of the customer.
  5. Once orders are received and inspected within 72 hours a refund, minus shipping cost, will be issued to the method of payment during purchase.

Instructions for Exchanges

  1. Please contact us at service@winniesboutique.com, Subject Line: Exchange Request. Please send us your order number and list of items with the item numbers that you would like to exchange, along with the items that you would like items like to exchange those for and item numbers of those items. Otherwise you will be given a store credit.
  2. Once items are authorized for exchange you will receive an exchange authorization number, EA number. Please include the EA number and a copy of your receipt along with items exchanging in the package.
  3. For approved exchanges shipping for the exchange will be covered by Winnie's Boutique, LLC. Winnie's Boutique, LLC is not responsible for any lost or damaged items or packages in transit to return.
  4. Any returns received that are damaged, or do not include an EA number will be returned to sender at the cost of the customer.
  5. New items will ship to the customer within 72 hours of receiving your exchanged items.

Shipping Policies

Currently, we are only shipping within the United States. We hope to expand our reach soon.

Please allow 1-3 business days for your orders to be processed and shipped.

Business days are considered 24 hours. If you order is placed on Monday before 3pm ET, 1 business day is considered Tuesday at 3pm ET. If your order is placed after 3pm ET on Monday, 1 business day would be considered Wednesday.

Shipping Methods

Shipping method options include Standard Shipping (3-10 business days), 3 business days, 2 business days or 1 business day. Weekends and Holidays are not considered a business day. Payment authorization and shipping address verification must be completed before any order can be shipped. 

We use UPS, FedEx and USPS for shipping. We cannot deliver to P.O. Boxes.

 

If you have any questions or concerns please reach out to us at service@winniesboutique.com. We will do our best to work with our customers!