Return, Exchanges & Shipping Policies
- personalized items
- sale items
- gift cards
- home goods
- markdown items
Instructions for Returns
- We want you to be happy with all of your purchases with Winnie's Boutique, however if for some reason your would like to return your item please contact us at firstname.lastname@example.org. If items are eligible for return you will receive a return authorization number, RA. All orders must be mailed back with an RA number.
- Include a copy of your receipt, RA number as well as your returned item in your package. Polymailers can be reused. Please remove original shipping label or cover. Ensure your package is taped closed and secure.
- Approved returns will receive the RA along with this shipping instructions. Winnie's Boutique, LLC is not responsible for any lost or damaged items or packages in transit to return. Mail all returns to: 9333 Mitchell Glen Dr., Charlotte, NC 28277
- Any returns received that are damaged, or do not include an RA number will be returned to sender at the cost of the customer.
- Once orders are received and inspected within 72 hours a refund, minus shipping cost, will be issued to the method of payment during purchase.
- If you need a return shipping label, one can be provided to you at your request. Please be advised all shipping charges will be deducted from the refund amount.
Instructions for Exchanges
- Please contact us at email@example.com, Subject Line: Exchange Request. Please send us your order number and list of items with the item numbers that you would like to exchange, along with the items that you would like items like to exchange those for and item numbers of those items. Otherwise you will be given a store credit.
- Once items are authorized for exchange you will receive an exchange authorization number, EA number. Please include the EA number and a copy of your receipt along with items exchanging in the package.
- For approved exchanges shipping for the exchange will be covered by Winnie's Boutique, LLC. Winnie's Boutique, LLC is not responsible for any lost or damaged items or packages in transit to return.
- Any returns received that are damaged, or do not include an EA number will be returned to sender at the cost of the customer.
- New items will ship to the customer within 72 hours of receiving your exchanged items.
Currently, we are only shipping within the United States. We hope to expand our reach soon.
Please allow 1-3 business days for your orders to be processed and shipped.
Business days are considered 24 hours, Monday through Friday. If you order is placed on Monday before 3pm ET, 1 business day is considered Tuesday at 3pm ET. If your order is placed after 3pm ET on Monday, 1 business day would be considered Wednesday.
$3 flat rate shipping is shipped via USPS priority shipping including a tracking number emailed to the email address entered at the time of purchase.
Shipping method options include Standard Shipping (3-10 business days), 3 business days, 2 business days or 1 business day. Weekends and Holidays are not considered a business day. Payment authorization and shipping address verification must be completed before any order can be shipped.
We use UPS, FedEx and USPS for shipping. We cannot deliver to P.O. Boxes.
If you have any questions or concerns please reach out to us at firstname.lastname@example.org. We will do our best to work with our customers!